Blue Cave Tours Dubrovnik Terms & Conditions

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Effective date: 1 January 2025 Last updated: 15 April 2026

These Terms & Conditions (“Terms”) govern all bookings and services provided by Blue Cave Tours Dubrovnik (“we”, “us”, or “our”). By booking a tour or participating in any of our tours and services, you (“the passenger”, “you”) agree to be bound by these Terms in full. Please read them carefully before making a reservation.

If you have questions about these Terms, please visit our contact page.

1. Booking Terms

Making a Booking

All bookings can be made through our website at the booking page, by email, by phone, or through authorised third-party platforms such as GetYourGuide, Viator, or TripAdvisor.

A booking is confirmed only when you receive a written confirmation (by email or through the booking platform) and any required deposit or full payment has been processed. Until confirmation is issued, no contract exists between you and Blue Cave Tours Dubrovnik.

Booking on Behalf of Others

If you make a booking on behalf of other passengers, you confirm that you have the authority to accept these Terms on their behalf. You are responsible for ensuring all members of your group are aware of and comply with these Terms.

Accuracy of Information

You must provide accurate and complete information at the time of booking, including the number of passengers, any special requirements, and valid contact details. Incorrect information may result in the cancellation of your booking without refund.

2. Tours and Services

We offer a range of tours and experiences departing from Dubrovnik, including our Blue Cave tour, private tours, group tours, sunset tours, and various boat tour services. Full descriptions, itineraries, and inclusions are listed on each tour page.

We reserve the right to modify tour itineraries, departure times, or routes at short notice due to weather conditions, sea state, port authority instructions, or other circumstances beyond our control. Such modifications do not entitle passengers to a refund unless the tour is cancelled entirely.

3. Payment

Pricing

All prices displayed on our website are in euros (EUR) and include VAT where applicable. Prices are subject to change without notice, but changes will not affect bookings that have already been confirmed.

Payment Methods

We accept payment by credit card, debit card, and bank transfer. Payments made through third-party platforms are subject to the payment terms of those platforms.

Full Payment

Full payment is required at the time of booking unless otherwise stated for a specific tour or service. For private tours and yacht charters, a deposit may be required at the time of booking with the balance due before the tour date, as specified in your booking confirmation.

4. Cancellation and Refund Policy

Our cancellation and refund terms are set out in full on our cancellation policy page. The following is a summary:

  • Free cancellation: Cancellations made more than 24 hours before the scheduled departure time receive a full refund.
  • Late cancellation: Cancellations made within 24 hours of the scheduled departure time are non-refundable.
  • No-show: Passengers who fail to arrive at the designated meeting point at the scheduled time forfeit the full booking amount.

Refunds are processed to the original payment method and may take 5–10 business days to appear on your statement.

We reserve the right to cancel any tour at our discretion. If we cancel a tour, you will receive a full refund or the option to reschedule at no additional cost.

5. Weather Policy

All tours operate subject to weather and sea conditions. The safety of our passengers and crew is our absolute priority.

Cancellation Due to Weather

If we determine that conditions are unsafe for departure — including but not limited to strong winds, high waves, storms, or poor visibility — we will cancel the tour and offer you:

  • A full refund, or
  • The option to reschedule to an alternative date at no extra cost (subject to availability).

Itinerary Changes Due to Weather

If conditions are generally safe for sailing but prevent access to specific destinations (such as the Blue Cave entrance), we may modify the itinerary to visit alternative locations. Modified itineraries due to weather do not qualify for a refund, as the tour still operates and provides a comparable experience.

The decision to depart, cancel, or modify an itinerary rests solely with the skipper and Blue Cave Tours Dubrovnik. This decision is final and not subject to dispute.

6. Safety Responsibilities

Our Responsibilities

We are committed to providing a safe experience on all our tours. All vessels are regularly inspected, maintained, and fully insured in accordance with Croatian maritime law. Our skippers and crew hold all required licences and certifications. Safety equipment — including life jackets, first-aid kits, and communication devices — is carried on every tour.

Passenger Responsibilities

By boarding any of our vessels, you agree to:

  • Follow all instructions given by the skipper and crew at all times.
  • Wear a life jacket when instructed to do so.
  • Behave in a responsible manner that does not endanger yourself, other passengers, or the crew.
  • Refrain from boarding the vessel under the influence of excessive alcohol or illegal substances.
  • Inform us of any medical conditions, disabilities, allergies, or mobility limitations that may affect your ability to participate safely at the time of booking.

We reserve the right to refuse boarding or remove any passenger from a tour without refund if, in the skipper’s judgement, the passenger’s behaviour or condition poses a safety risk.

7. Passenger Requirements

Age Requirements

Children under 18 must be accompanied by a parent or legal guardian. Children under 12 must wear a life jacket at all times during the tour. We do not accept unaccompanied minors on any tour.

Health and Fitness

Our tours involve travel by speedboat on open water, which may include exposure to sun, wind, spray, and wave motion. Passengers should be in reasonable health and physical condition. If you have a pre-existing medical condition — including heart conditions, back or neck problems, pregnancy, or conditions affected by motion — you must consult your doctor before booking and inform us at the time of reservation.

We recommend reviewing the individual tour pages, such as our Blue Cave guide, for specific information about what to expect during each tour.

Mobility and Accessibility

Some tours involve boarding small boats, climbing ladders, or swimming. If you have mobility limitations, please contact us before booking so we can advise whether the tour is suitable and make any reasonable adjustments.

8. Liability Limitations

Scope of Liability

Blue Cave Tours Dubrovnik shall not be liable for any indirect, incidental, consequential, or special damages arising from or in connection with your booking or participation in a tour, including but not limited to loss of enjoyment, loss of opportunity, or travel costs incurred.

Force Majeure

We are not liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to: adverse weather, natural disasters, government actions, port closures, strikes, pandemics, or civil unrest.

Third-Party Services

Where we arrange third-party services (including transport to meeting points, restaurant reservations, or accommodation), we act as an intermediary. We are not liable for the acts or omissions of third-party providers.

Maximum Liability

To the maximum extent permitted by Croatian law, our total liability to you for any claim arising from a booking shall not exceed the total amount you paid for that specific tour or service.

Personal Belongings

Passengers are responsible for their own personal belongings at all times. We are not liable for loss, theft, or damage to personal property during any tour.

Our crew may take photographs and video during tours for promotional and marketing purposes. By participating in a tour, you consent to being photographed or filmed and to the use of such images on our website, social media channels, and marketing materials.

If you do not wish to be photographed, please inform the skipper or crew at the start of the tour, and we will make reasonable efforts to exclude you from promotional media.

For details on how we handle personal data, including images, please review our privacy policy.

10. Intellectual Property

All content on our website — including text, images, graphics, logos, tour descriptions, and destination guides — is the property of Blue Cave Tours Dubrovnik or its licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Reviews and Feedback

We welcome guest feedback and reviews. You can share your experience on our reviews page or on third-party platforms. By submitting a review, you grant us a non-exclusive, royalty-free licence to use, display, and share your review on our website and marketing materials.

Reviews must be truthful, based on genuine experience, and must not contain offensive, defamatory, or misleading content. We reserve the right to remove reviews that violate these standards.

12. Amendments to These Terms

We may update these Terms from time to time. Changes take effect when published on this page. The “Last updated” date at the top reflects the most recent revision. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

We recommend reviewing these Terms periodically, particularly before making a booking.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Croatia.

Any dispute arising from or in connection with these Terms or your booking shall first be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the competent courts in Dubrovnik, Croatia.

For consumers resident in the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection law, including the right to bring proceedings in the courts of your country of residence.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

15. Contact Us

For any questions about these Terms, please reach out to us:

You may also wish to review our privacy policy and cancellation policy for additional information about how we handle your data and bookings.

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